Services  

Visual Innovations Company, Inc. is a factory-authorized service center for 3M, AMX, Crestron, Digital Projection, Sharp, Sony, Panasonic, Plus Corporation and many others. Our service department's expertise includes repairing plasma screens, slide and overhead projectors, CRT projectors, LCD and DLP projectors, vcrs, camcorders, video/data monitors, video teleconferencing systems and more.

Not sure if you need servicing? Email our technical support or call 1-800-269-2181.  If you know you need to send your equipment in, please print and fill out our repair form. Remember to always protect your investment with our extended warranties, read below...

Warranties & Preventative Maintenance

As you know rental projectors can cost $495 per day or more. Can you count on that rental projector being as feature rich as your own?  

VI Assurance Plans 

VI offers its own competitive coverage for items it sells and installs.  These plans can include warranty replacement or repair, maintenance, loaner equipment, and technical support.

See this link for description - VI Service Assurance Matrix**  (PDF Viewer required)

VI-Up-Time Plus... 

Up-time plus guarantees that you will have a unit of equal or greater specifications with similar features the very same day or next day service anywhere in the country. You can feel confident that with up time plus you will always be presenting on time!

VI-Extended Coverage...

The VI-extended coverage plan can customize for you a local warranty with all of the benefits of the global manufacturers. Just a small fee per year and you can have the confidence that your investment is protected by one of the best plans in the industry. No more waiting on hold on those complex phone systems. We will assign you your own service representative to take care of you for the life of your system.  Even if you did not purchase from us you can still add a VI-extended coverage plan to your existing system. We are the local authorized service center for most major brands!  

VI-Advantage Plan...  

The VI-advantage plan is the most comprehensive way to be 100% covered at all times.  We combine all of the advantages of our up time plus plan with the security of our VI-21-point preventative maintenance coverage at a very special price. You can save hundreds not to mention headaches on this plan.

You can protect your investment 100% for up to 5 years! With the VI-advantage, let us take care of your equipment and you can take care of the rest.

One of our service engineers will notify you for a annual system inspection. You can also have your system checked out more often if you would like. Our factory-trained team will inspect the following areas:

All of our extended warranties include parts, labor and shipping.  

Toll free support
Call 1-800-269-2181 and the VI technician you speak with will help you determine whether the problem is something you can quickly adjust yourself or if your equipment needs professional service.

Free loaner equipment
If your equipment fails at a time when you can't, we will send you a loaner projector absolutely free.

Free roundtrip shipping
We will pick-up the tab for delivery both ways!

Extended coverage option
Once you're enrolled, you may extend your VI-up time or VI advantage coverage for one or two years for a low fee.